These Terms and Conditions govern the online ordering, purchase, and delivery of flowers and related products from Southfields Florist (“we”, “us”, or “our”) through our e-commerce website. If you wish to order flowers for delivery in Southfields or the surrounding areas, you must agree to these Terms & Conditions before placing an order. These terms are designed specifically for customers seeking reliable online flower delivery in Southfields and its neighbouring districts.
“Customer” refers to any individual, company, or organization placing an order with Southfields Florist via our website.
“Product” refers to bouquets, floral arrangements, and other items available for purchase from Southfields Florist.
“Website” refers to the official Southfields Florist e-commerce platform used to purchase products.
“Delivery area” encompasses Southfields and the surrounding postcodes as specified on our delivery coverage page.
When you place an order for flower delivery online, please follow the steps outlined below:
All orders are subject to stock availability and our approval. If for any reason we are unable to fulfil your order, we will contact you to discuss alternatives or arrange a full refund.
We strive to ensure all flowers, arrangements, and images represented on our website accurately match the delivered product. However, due to the seasonal and perishable nature of flowers, minor variations may occur. If a particular bloom or container is unavailable, we reserve the right to substitute with one of equal or greater value, while maintaining the overall theme and colour scheme of the arrangement. All such substitutions will be made at our professional discretion, ensuring timely flower delivery in Southfields and nearby locations.
All prices listed on our website are in Pounds Sterling (£) and include VAT where applicable. We accept payment via our chosen secure payment processing services, which may include credit/debit cards and other electronic payment methods as indicated at checkout. Your payment details are processed securely; we do not store your payment information after completing your order.
Orders will not be dispatched until payment has been authorised and received in full. If your payment is declined or fails, we will notify you and the order will remain pending until a valid payment is provided.
Our flower delivery service covers Southfields and designated surrounding areas. Orders received before our daily cut-off time (displayed on the website) can usually be delivered the same or next day, subject to availability. During busy seasonal periods such as Valentine’s Day, Mother’s Day, or Christmas, delivery times may be extended. We strongly recommend placing orders in advance during these times to secure your preferred delivery slot.
We rely on the delivery information provided by you at the time of ordering. It is your responsibility to supply complete and accurate recipient details. Southfields Florist cannot be held responsible for failed deliveries due to incorrect or insufficient address information. If the recipient is unavailable at the time of delivery, our driver may leave the flowers with a neighbour or in a safe place, or attempt redelivery. We will endeavour to follow your delivery instructions where possible, but ultimate discretion remains with the driver to protect the quality of the flowers.
If you wish to change or cancel your flower delivery order, please contact us as soon as possible via the means provided on our website. Requests for order changes or cancellations must be received before the order has been processed or dispatched. Once your order has been prepared or is out for delivery in Southfields or nearby, we may be unable to accommodate such requests due to the perishable nature of flowers.
For same-day and next-day deliveries, changes or cancellations may not be available if the order is already in progress. In these instances, we reserve the right to retain the full payment.
As flowers are highly perishable, we do not generally accept returns. If you receive a product that is substantially damaged or not as described, please contact us within 24 hours of delivery. We may request photographic evidence to assess the issue and, where appropriate, offer a replacement, partial refund, or store credit. Decisions regarding refunds or replacements are made at our discretion, taking into account product condition, reported issues, and time elapsed since delivery.
Occasionally, we may offer promotional discounts or voucher codes for online flower delivery in Southfields. Each promotion or offer will be subject to its own specific terms, including validity period and minimum spend. Only one code or promotional offer can be used per order, and such offers cannot be applied retrospectively or combined unless expressly stated. We reserve the right to withdraw or amend offers at any time.
Customers are responsible for ensuring that all order and delivery details are correct and that payment is completed successfully. By submitting an order, you confirm that you are at least 18 years old or have the authority of the bill payer to use the chosen payment method.
Southfields Florist endeavours to provide reliable, high-quality flower delivery for all Southfields and surrounding area orders. However, to the extent permitted by law, our liability for any loss or damage arising from the supply of flowers or related products is limited to the amount paid for the order in question. We are not liable for indirect or consequential loss, including but not limited to loss of profits, goodwill, or opportunity.
We do not exclude or limit our liability for death or personal injury caused by our negligence, nor for fraud or fraudulent misrepresentation. These terms do not affect your statutory rights as a consumer.
We cannot be held responsible for any failure to fulfil our obligations where such failure is caused by events outside our reasonable control, including but not limited to extreme weather conditions, public holidays, strikes, transport disruptions, epidemics, or other events deemed force majeure.
Your privacy is very important to us. We comply fully with all applicable UK data protection laws and the General Data Protection Regulation (GDPR). Personal information provided as part of the flower order and delivery process will only be used to process your order and arrange delivery, or as otherwise stated in our Privacy Policy.
All content and images on the Southfields Florist website, including but not limited to logos, product descriptions, and designs, are the intellectual property of Southfields Florist or our licensors. You may not reproduce, distribute, or use any such materials without our express written permission.
These Terms and Conditions and any transactions concluded through our website are governed by the laws of England and Wales. In the event of a dispute, you agree that the courts of England and Wales will have exclusive jurisdiction.
If any provision within these Terms & Conditions is found invalid or unenforceable by a competent authority, the remaining provisions will remain in full force and effect. Our failure to exercise any right or provision shall not constitute a waiver of such right or provision.
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and, where applicable, notified directly to you. It is your responsibility to review these terms regularly prior to placing each order.
These e-commerce Terms & Conditions apply to all customers ordering flowers online for delivery in Southfields and the surrounding areas. For any queries regarding these terms or the status of your order, please refer to the contact options presented on our website. We thank you for choosing Southfields Florist for your flower delivery needs in Southfields and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Southfields, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Southfields.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
