At Southfields Florist, we take pride in our reputation as a trusted local florist, serving households and businesses across Southfields and the surrounding areas. We are dedicated to delivering the highest quality bouquets and arrangements, backed by our Fresh Flowers Guarantee. Each order is prepared with care to ensure your flowers arrive beautiful, vibrant, and ready to be enjoyed.
Your satisfaction is our priority. On rare occasions, flowers may be damaged in transit despite our rigorous packaging. Should your flowers arrive with any visible damage or significant wilting, please contact us on the day of delivery, providing your order details and clear photos of the flowers and packaging. This helps us quickly assess the situation and take action to resolve it.
Every bouquet from Southfields Florist is hand-selected for freshness. We guarantee that your flowers will be fresh for a minimum of five days from the date of delivery, provided they are cared for according to our guidelines. If your flowers do not meet this standard, please let us know within this five-day window so we can address your concerns and restore your confidence in our service.
If your flowers are damaged, sub-standard, or fail to meet our freshness guarantee, you may be eligible for a full or partial refund, or a replacement bouquet. Our team will assess each situation individually and offer the most suitable option. Refunds are processed promptly via your original payment method once the claim is validated. If you choose a replacement, we will organise swift delivery at no additional cost and ensure your complete satisfaction.
We value all feedback from our Southfields customers and are committed to resolving any concerns. To make a complaint, please contact us with your order details and a clear description of the issue. We aim to acknowledge all complaints within one business day and will carry out a full investigation, keeping you informed throughout. Our goal is to resolve complaints swiftly, fairly, and always with courtesy.
As a longstanding local business, Southfields Florist stands behind the quality of every arrangement we send out. We are proud to serve the Southfields community and nearby business districts, building trust by offering transparent policies, a reliable freshness guarantee, and customer support you can depend on. Thank you for choosing us for your flower deliveries.
If you require further clarification about our returns, refunds or complaints policy, please do not hesitate to get in touch with us. Our friendly team is always here to help ensure your experience with Southfields Florist is nothing less than exceptional.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
